For the purpose of any applicable data protection laws, including the EU General Data Protection Regulation, the data controller is CAF Operations Ltd.
Information we collect from you
We will collect and process the following data about you:
- Information you give us. This is information about you that you give us by filling in forms on our website (the “Site”) or by corresponding with us by phone, e-mail or otherwise. It includes registration information, information you provide when you submit your contact details, or if you report a problem with our Site. The information you give may include your name, address, e-mail address, and phone number.
- Information we collect about you. We may collect the following information relating to your visits:
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our Site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), or methods used to browse away from the page.
- Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you (through such other websites or other services we provide) when we collected that data if we intend to share those data internally and combine it with data collected on this Site. We will also have told you for what purpose we will share and combine your data. We may also work with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers and search information providers).
Uses made of the information
We use information you give us:
- To carry out our obligations arising from contracts entered into between you and us and to provide you with the information, products and services that you request from us.
- To retain and use details of the goods and services that you have previously purchased or enquired about to make suggestions to you for other products which we believe you will also be interested in (provided you have consented to this).
- To administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. This is necessary to ensure our Site is functioning properly.
- To evaluate information on your recent visits to our Site and how you move around different sections of the Site to understand how people use it. We do this so that we can improve our Site and enhance our users’ experience.
- To keep our Site safe and secure.
- To measure and understand the effectiveness of any advertising we may serve to you and others, to track the effectiveness of our marketing and online advertising.
We use information we receive from other sources:
We may combine information you give to us with any information we collect about you and/or information we receive from other sources and use it in the ways set out above (depending on the types of information we receive) where this is necessary for our legitimate business purposes in providing you with a better and more tailored experience.
Disclosure of your information
We may share your personal information with:
- Selected third parties including affiliates, business partners, licensees, suppliers and sub-contractors for the performance of any contract we enter into with them or you, or assist us in running and organizing events.
- Selected third parties who may use this information to send you details of products and services that may interest you (provided you have consented to this).
- Analytics and search engine providers that assist us in the improvement and optimization of our Site.
We may also disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If we, or substantially all of our assets, are acquired by a third party, in which case personal data held by us about its users may be one of the transferred assets.
Where we store personal data
You have the right to ask us at any time not to process your personal data for marketing purposes, or to stop processing your data for these purposes if you have previously agreed to this. You can exercise your right to prevent the processing of your personal data for marketing purposes by checking certain boxes on the forms we use to collect your data. If you have already agreed to receive marketing communications from us but have now changed your mind, you can easily unsubscribe at any time by following the instructions (such as to click an “unsubscribe” link in emails) included in these marketing communications. Alternatively, you can email us at [email protected].
Our Site may contain links to and from websites of our partner networks, advertisers and affiliates. If you follow a link to these websites, they have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
Under applicable data protection laws (to the extent they apply to the Site and to you), you have the right to:
- Access. You have the right to request a copy of the personal information we are processing about you, which we will provide back to you in electronic form. For your own privacy and security, in our discretion we may require you to prove your identity before providing the requested information. If you require multiple copies of your personal data, we may charge a reasonable administration fee.
- Rectification. You have the right to have incomplete or inaccurate personal information that we process about you corrected. Note that you can always make certain adjustments to certain personal information directly through your online account.
- Deletion. You have the right to request that we delete personal information that we process about you, except we are not obligated to do so if we need to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims.
- Restriction. You have the right to restrict our processing of your personal information where you believe such data to be inaccurate, our processing is unlawful or that we no longer need to process such data for a particular purpose, but where we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it.
- Portability. You have the right to obtain personal information we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (a) personal information which you have provided to us, and (b) if we are processing that data on the basis of your consent (such as for direct marketing communications) or to perform a contract with you.
- Objection. Where the legal justification for our processing of your personal information is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defense of a legal claim.
- Withdrawing Consent. If you have consented to our processing of your personal information, you have the right to withdraw your consent at any time, free of charge. This includes cases where you wish to opt out from marketing messages that you receive from us.
You can make any of these requests in relation to your personal data by sending the request by email to [email protected].
If you are based or the issue you would like to complain about took place in the European Economic Area (EEA), a list of local data protection authorities in the other EEA countries can be found here: https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm
Security and storage of information
Your personal information is processed by us and/or our service providers only for the period necessary for the purposes for which the information is collected, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. When we no longer need to use your information for those purposes, we will remove it from our systems and records or take steps to anonymize it so that you can no longer be identified from it (unless we need to keep your information to comply with legal or regulatory obligations to which we are subject).
Our Site shall at all times maintain the appropriate security and technical measures to best prevent the loss, use or unauthorized access to your personal data. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
Please note that unfortunately the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee its security once transmitted to our Site; any transmission is at your own risk. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.